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Cancellation Policy

1. Ticket Purchase

By purchasing a ticket to one of our events, you agree to the terms outlined below.

  • Upon completing your booking, you’ll receive a confirmation email with event details.

  • Please review it and contact us at hello@pipaconcept.com if you notice any mistakes or have questions.

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2. Cancellations & Changes

To ensure quality planning and fairness to all guests, the following cancellation and rescheduling conditions apply:

- More than 7 days before the event

  • You may request a full refund or reschedule your ticket to another available date.

- Between 7 days and 72 hours before the event

  • You are eligible for a 50% refund or may choose to reschedule your ticket.

-Less than 72 hours before the event

  • We are unable to offer a refund or change of date within this window.

  • Same-day cancellations or no-shows are non-refundable.

 

3. Refunds

  • Refunds will be processed within 7 business days to your original payment method.

  • No partial refunds will be issued for late arrivals or early departures from the event.

 

4. Event Changes by Pipa Concept

  • If we ever need to cancel or reschedule an event for any reason, you’ll have the option of a full refund or a ticket transfer to a new date.

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5. Gift Cards

  • All Pipa Concept gift cards are valid for 6 months from the date of purchase.

  • Gift cards must be redeemed within this period; unused value cannot be refunded, extended, or exchanged for cash after expiration.

  • Gift cards are issued and redeemable in euros (€) for use at any of our European locations.

  • You may request a full refund on an unused gift card within 30 days of purchase. After this 30-day window, gift cards become non-refundable, though they remain valid for redemption until their 6-month expiration date.

  • If the value of the gift card exceeds the price of the selected experience, the remaining balance stays on the card and can be used for a future booking within the original 6-month validity period.

  • Lost or stolen gift cards cannot be replaced. Please keep your gift card code safe.

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Need help?

If you have any questions or need support, please reach out to us here.
We’re here to help — and can’t wait to welcome you to a Pipa Concept experience.

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